We have invested substantial human and capital resources to develop proprietary systems and applications that integrate disparate telephony and Internet communication technologies. Our layered approach to building applications allows us to effectively leverage our existing infrastructure, technologies and proprietary systems to accommodate changes in the marketplace. We believe this gives us a competitive advantage by allowing us to quickly and reliably develop new services and enhance our existing services based on evolving market needs. We believe that our technological resources give us the following benefits namely, the ability to identify new and enhance existing business process models, the ability to build integrated applications by combining  voice over Internet protocol (VoIP) and Internet communication technologies, and the ability to build a reliable and scalable communication infrastructure and service.

Data Infrastructure.  Our entire data infrastructure is redundant with network cores consisting of some of the industry’s most advanced networking technologies likes of Cisco, JPMED, and IBM just to name a few. All data circuits are delivered over multiple local loop providers and travel to our data facilities over disparate paths. Critical choke-points in our data architecture are load balanced. We also utilize a dual connection scheme for both our data and voice applications, meaning data and voice applications both has dedicated Internet connection.

Voice Infrastructure. Our voice infrastructure provides the telephony connectivity to our customers that is required for the audio conferencing aspects of our services. Our voice infrastructure consists mainly of dynamically SIP call processing systems that integrate closely with our network providers. All are running on an appliance based Asterisk PBX server running on a reliable dedicated T1/E1 class connection with plus one server redundancy pool.

We provide technical support services that can cater specifically for your business. We staff your business with a support team or manpower that is matched specifically for the support services you provide your customers.

If you want to save money on your technical support and you need a qualified team of professionals to provide technical support for your business, we are the company for you.

The services are provided by our affiliate call centers in the Philippines and India. You will be dealing with a US based entity when you transact business with us. One of the best advantages of having our affiliate call centers located in the Philippines and India is that we are able to provide you with the best combination of expertise and value for technical support services.